Shipping & Handling

SHIPPING COSTS:

Shipping costs are calculated and displayed at checkout.  Shipping costs are calculated by actual product weight at a discounted rate from shipping carriers. The current economic climate is affecting us all and shipping has become more and more expensive as a result. Shipping carriers have increased their shipping and delivery surcharges and fees, which results in shipping price increases that are outside of our control.  However, we do our best to offer the best shipping rates and work with a variety of carriers to offer you the best shipping options available at the time your order is placed. If, upon shipment, we find that actual costs to ship your order were less than what was calculated at checkout we will refund the overage.  You will receive an email from the shop if a refund is processed on your order. 

ORDER PROCESSING:

Please note that order processing times may vary but are on average between 7-10 days (excluding holidays); during sales and product launches order processing times extend to 10-14 days (excluding weekends). Order processing times do not including shipping time.  Once an order has been processed and scanned into the carrier system, Just Scribble will not be held liable for any delayed, lost, or damaged packages/products.

It's important to note that the processing time refers to the time required to prepare your order for shipment, which is separate from the shipping time. Any expedited shipping option refers specifically to the shipping service offered by the postal carrier and does not impact the processing time of your order.

ADDRESS CHANGES:

Address changes can only be made BEFORE a parcel is shipped. If a parcel cannot be delivered due to an address change, it will be returned to the sender, and extra costs will apply to reship.  Costs to reship due to address errors or changes are the responsibility of the customer.

INTERNATIONAL SHIPPING:

If shipping internationally, the customer is responsible for any customs, VAT, fees, or tariffs associated with international shipping. Customs fees vary by country and are based on the item cost and are generally incurred once a shipment reaches the destination country. Just Scribble does not levy these fees and will not be held responsible for customs charges. If buyer chooses to purchase any products/services from Just Scribble, it is understood that buyer agrees to this statement. Further, customers should stay informed about their country's customs policies to avoid any unforeseen charges.

We are not responsible for items lost or damaged during shipping.